How to Purchase and Use
Purchase and usage guide: choose a plan, complete payment, activate your private encrypted DNS (DoT/DoH), and quick setup paths across all platforms.
FAQs
Frequently asked questions: purchasing & activation, device configuration, false-blocking handling, privacy & data, security & compliance modules—quickly locate and resolve common issues.
Thank you for choosing NullPrivate! We are always committed to providing you with the best service:
- Feel free to share your experience and suggestions with us at any time
- We put privacy protection first
- No registration required; we do not collect phone numbers or email addresses
- No marketing interruptions of any kind
Need help?
Contact on WeChat
private6688
or
Send email
service1@nullprivate.com
Please describe your issue in detail, and we will respond as soon as possible.
Restore DNS Settings on iOS
This article explains how to restore DNS settings on an iOS device.
How to Handle False Positives
This guide explains how to deal with false-positive blocks, including temporarily disabling protection, adding a service to the allowlist, and temporarily deactivating the service.
After-Sales Service Guide
Learn about the after-sales support options for “NingPing,” including technical consultation and troubleshooting services.
Mini Program Cannot Be Accessed
This article describes the issue of being unable to access a mini program and offers three solutions—temporarily disabling protection, adding the service to the allowlist, or temporarily deactivating the settings.
Slow Access to Some Websites
Analysis and solutions for slow access to certain websites when using NullPrivate DNS, mainly related to ECS (Extended Client Subnet) support