How to Handle False Positives

Some services are considered normal and necessary by one group of users, yet viewed as personal-data collection or advertising by another. For example, a few mini-programs inside WeChat and Alipay that mix services with ads may not work properly, and payment redirects—such as those in parking lots or vending machines—may also fail.

If your blocking rules are too strict, these services can be blocked and stop functioning.

Temporarily Disable Protection

If you need an urgent, temporary fix, you can disable protection for a short time. The change usually takes effect within 10 seconds.

Add the Service to the Allowlist

For services you use regularly, add them to the allowlist to prevent future blocks. The change usually takes effect within 10 seconds.

Temporarily Deactivate Settings

Public-service users can resolve the issue by temporarily deactivating the service. The change usually takes effect within 60 seconds.