After-Sales Service Guide

Learn about the after-sales support options for “NingPing,” including technical consultation and troubleshooting services.

Service Features

We adopt a no-registration design to protect user privacy:

  • No account registration required
  • No personal information collected
  • Service credentials provided immediately after payment
  • Fully anonymous service experience

Service Content

  1. Technical Support

    • Installation and configuration guidance
    • Troubleshooting assistance
    • Feature usage consultation

  2. Service Assurance

    • 7×24-hour fault response
    • Service availability guarantee
    • Rule update maintenance

Contact Methods

WeChat Support

  • WeChat ID: private6688
  • Service hours: Weekdays 9:00–18:00
  • Response time: Usually within 2 hours

Email Support

  • Email: service1@nullprivate.com
  • Subject line: Please include “AdGuard Service”
  • Response time: Within 1 business day

Service Credentials

After purchase you will receive:

  • Admin dashboard access link
  • Exclusive username and password
  • Configuration guide document

Privacy Protection

We value user privacy:

  • No collection of personal user information
  • No marketing emails or SMS sent
  • Strict adherence to Privacy Policy