FAQs

Frequently asked questions: purchasing & activation, device configuration, false-blocking handling, privacy & data, security & compliance modules—quickly locate and resolve common issues.
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Thank you for choosing NullPrivate! We are always committed to providing you with the best service:

  • Feel free to share your experience and suggestions with us at any time
  • We put privacy protection first
  • No registration required; we do not collect phone numbers or email addresses
  • No marketing interruptions of any kind

Need help?

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or Send email [email protected]
Please describe your issue in detail, and we will respond as soon as possible.

How to Purchase and Use

Purchase and Usage Guide: Choose a plan, complete payment, activate dedicated encrypted DNS (DoT/DoH), and quick configuration paths across platforms.

iOS Device Reset Settings

This article explains how to reset DNS settings on iOS devices

How to Handle False Blocking

This guide explains how to handle false blocking issues, including temporarily disabling protection, adding services to the whitelist, and temporarily suspending services.

After-Sales Service Guide

Learn about the after-sales support options for “NingPing,” including technical consultation and troubleshooting services.

Mini Program Cannot Be Accessed

This article explains solutions when encountering access issues with mini programs, providing three approaches: temporarily disabling protection, adding services to whitelist, and temporarily deactivating settings.

Slow Access to Some Websites

Analysis and solutions for slow access to certain websites when using NullPrivate DNS, mainly related to ECS (Extended Client Subnet) support